Customer Service

Returns and Warranty Policies

What is your Returns Policy?

We want you to be 100% satisfied with your purchase. If for any reason you are not satisfied, Sweetea’s Tea Shop will gladly refund your purchase of any unopened tea or accessories within 30 days of receipt. For orders placed between Thanksgiving Day and December 25th, we accept returns through January 31st.

How do I return items from my order?

If you have an item that you wish to return, please contact us at info@sweeteasteashop.com or 1 (812)988-6515. We do not cover the costs of return shipping charges unless due to company error. In order to receive full credit, all returns must be unopened in their original packaging and in resalable condition. Any returns that are not in resaleable condition or not due to company error will be subject to a 20% restocking fee.

How do I exchange items from my order?

Sweetea’s Tea Shop will gladly exchange any unopened product for product of comparable value within 30 days of receipt. You will be responsible for shipping costs to us unless due to company error. You must contact us at info@sweeteasteashop.com or 1 (812) 988-6515.

What is your warranty on accessories?

All Tea Forté accessories carry a limited one year warranty on manufacturer defects. Glass products are not covered by warranty. Proof of purchase must be provided documenting purchase is within timeframe to receive replacement. Please retain purchase receipts for your records. For third party products not produced by Tea Forté, please see specific manufacturer warranty (usually located on the product box) for specific terms and conditions. Please retain purchase receipts for your records.